Where can I get technical information about Near Me?
Technical specifications for making Near Me calls – including the equipment and bandwidth requirements – are available from the technical information button below. The website refers to “Attend Anywhere” which is the video consulting platform that powers Near Me.
Is Near Me confidential and secure to use?
Yes. Near Me uses secure video consulting which has been approved as confidential and safe by the Scottish Government and NHS Scotland. No Near Me calls for health and care calls are ever recorded and no personal information is stored by the system. You do not need to download an App or create an account to use Near Me.
I’m having problems making a Near Me call, where can I get help?
This troubleshooting page on the Attend Anywhere website provides further help:
What’s the benefit of a video consultation over a telephone call?
Sometimes an appointment can be completed by telephone but in other situations a video consultation provides additional benefits. For medical appointments these include enabling the clinician to make a fuller clinical assessment such as examining a skin rash, assessing a patient’s breathing rate, or reviewing how someone uses an inhaler.
In other services, like money advice or help with benefit applications, the ability to share the screen can provide help filling out forms. Using the camera also let you show people what is needed, for example when considering adaptations to your home or when requesting repairs.
What’s the difference between Near Me and Attend Anywhere?
Near Me is the name for video consulting in Scotland. The name Near Me was picked by members of the public who helped co-design the service. Attend Anywhere is the brand name of the video consulting platform that underpins Near Me.
How much does it cost to make a Near Me call?
On a WiFi or wired internet connection, Near Me calls do not cost anything.
If using mobile data: waiting for your call to be connected has no cost, once you are connected a typical 20 minute Near Me call will cost 230MB of data on a mobile device. Data use is less on lower speed connections.
What should I do if I forget to attend a Near Me appointment or I can’t get through?
You should contact your provider who will advise you on how to re-arrange your appointment or attend in a different way.